Privacy policy

Privacy Policy

At Holly & Amber, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, make a purchase or contact us.

We aim to handle your information responsibly and transparently, in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Holly & Amber is an online store offering carefully selected home and lifestyle products.

For the purposes of applicable data protection legislation, the business operating Holly & Amber is responsible for the personal information described in this policy.

Trading name: Holly & Amber
Business address: [INSERT BUSINESS ADDRESS]
Contact email: support@hollyeamber.com
Website: https://hollyeamber.com

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

  • Personal details, including your name, email address and telephone number.

  • Billing and delivery addresses.

  • Order details, purchase history and transaction information.

  • Payment-related information processed by our payment service providers.

  • Device information, IP address, browser type and website usage data.

  • Customer service enquiries and communications.

  • Marketing preferences and newsletter subscriptions.

We only collect personal information where it is necessary for legitimate business purposes or where another lawful basis applies.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Arrange deliveries and provide tracking information.

  • Send order confirmations and important updates.

  • Respond to enquiries and provide customer support.

  • Process returns, refunds and cancellations.

  • Maintain the security and functionality of our website.

  • Detect and prevent fraud.

  • Improve our products, services and customer experience.

  • Send promotional communications where permitted by law.

  • Comply with applicable legal obligations.

4. Legal Basis for Processing

Under applicable data protection laws, we process personal information where we have a valid legal basis, including:

Contractual necessity: To process purchases, deliver products and provide customer service.

Legal obligations: To comply with applicable tax, accounting and consumer protection requirements.

Legitimate interests: To operate and improve our business, maintain security and prevent fraud, where those interests are not overridden by your rights.

Consent: Where required, including for certain marketing communications and non-essential cookies.

You may withdraw your consent at any time where processing is based on consent.

5. Payments and Security

Payments are processed through the payment providers available at checkout.

We use Shopify and relevant service providers to operate our online store and facilitate secure transactions.

Payment providers may collect and process payment information according to their own privacy policies.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

6. Sharing Your Information

We may share necessary personal information with trusted third parties, including:

  • Shopify, our e-commerce platform provider.

  • Payment processors.

  • Delivery and logistics companies.

  • Customer service providers.

  • Website hosting, analytics and technical service providers.

  • Marketing and advertising partners, where permitted by law.

  • Legal or regulatory authorities where disclosure is required.

We do not sell personal information to third parties for money.

We only share information where necessary and subject to applicable legal requirements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, analyse website performance and support advertising.

Essential cookies help our website and checkout function correctly.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through the options provided on our website or through your browser settings.

8. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing communications, we may send you information about new products, promotions and special offers.

Where permitted by law, we may also send marketing communications to existing customers.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our messages or by contacting support@hollyeamber.com.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

This may include fulfilling orders, providing customer support, complying with legal obligations, resolving disputes and maintaining appropriate business records.

Retention periods may vary depending on the type of information and applicable legal requirements.

10. Your Privacy Rights

Depending on your circumstances and applicable law, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Restrict or object to certain processing activities.

  • Request the transfer of your information in certain circumstances.

  • Withdraw consent where consent is the legal basis for processing.

  • Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us at support@hollyeamber.com.

We will respond in accordance with applicable legal requirements.

If you are located in the United Kingdom, you may also contact the Information Commissioner's Office (ICO) at https://ico.org.uk.

11. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where international transfers occur, we take steps to ensure that appropriate safeguards are in place, as required by applicable data protection laws.

12. Third-Party Websites

Our website may contain links to external websites or services.

We are not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

13. Children's Privacy

Our website is intended for general consumers and is not specifically directed towards children.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe a child has provided us with personal information inappropriately, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services or legal requirements.

Any updates will be published on this page, together with the revised date.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Holly & Amber
Email: support@hollyeamber.com
Website: https://hollyeamber.com

We are committed to respecting your privacy and protecting the trust you place in us.

Holly & Amber – Bring the Magic Home.™