Refund policy

Return & Refund Policy

Holly & Amber – Bring the Magic Home.

At Holly & Amber, your satisfaction is our priority. We want you to shop with confidence, which is why we offer a 60-Day Money-Back Guarantee.

If your purchase isn't quite right, we're here to help make the returns process as simple and straightforward as possible.

1. Our 60-Day Money-Back Guarantee

You have 60 days from the date your order is delivered to request a return if you're not completely satisfied with your purchase.

To qualify for a return under our guarantee, your item should be returned in good condition, with all accessories and components included. We may take reasonable account of the item's condition, without affecting your statutory consumer rights.

2. How to Request a Return

To start a return, please contact our customer support team at:

Email: support@hollyeamber.com Please include your order number, the item you wish to return and a brief explanation of your request.

Our team will provide return instructions and the appropriate return address.

Please contact us before sending an item back, as our return address may differ from the address shown on your parcel.

3. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

Where helpful, include photographs of the item and its packaging so we can investigate quickly.

We will arrange an appropriate refund, replacement or other remedy in accordance with your statutory rights.

4. Return Shipping Costs

For returns requested because you've changed your mind, return postage costs are normally your responsibility. Any applicable costs will be explained before you send the item back.

If your item is faulty, damaged or incorrect, we will cover reasonable return postage costs where required by law.